Refund and Returns Policy

Refund & Returns Policy – Treeveda India

Effective Date: 17-03-2026

Website: https://treevedaindia.com/

1. Introduction

At Treeveda India, customer satisfaction is our priority. This Refund & Returns Policy outlines the conditions under which returns, replacements, and refunds are accepted for products purchased through our website.

2. Return Eligibility

You may request a return under the following conditions:

  • Product received is damaged or defective
  • Wrong product delivered
  • Product is missing items or incomplete

Return Timeframe: Returns must be requested within 3 to 7 days from the date of delivery.

Conditions for Return:

  • Product must be unused and in original condition
  • Original packaging must be intact
  • Invoice or proof of purchase is required

3. Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products
  • Personal care and hygiene products (once opened)
  • Perishable goods
  • Customized or special-order products
  • Items returned without original packaging

4. Return Process

To initiate a return, follow these steps:

  1. Login to your account on our website OR visit the contact page
  2. Provide your Order ID
  3. Mention the reason for return
  4. Attach clear photos (for damaged/defective items)
  5. Submit your request

Our support team will review your request and guide you further.

5. Refund Policy

Once your return is approved and received, refunds will be processed within 5–10 business days.

Refund Methods:

  • Online Payments: Refunded to original payment method
  • Cash on Delivery (COD): Refunded via bank transfer, UPI, or store credit

6. Replacement Policy

We offer replacements in the following cases:

  • Damaged or defective products
  • Incorrect product delivered

Replacements are subject to product availability.

7. Cancellation Policy

  • Orders can be canceled before shipment without any charges
  • Once the order is dispatched, cancellation may not be possible

8. Shipping Costs

  • If the return is due to our error (damaged/wrong product), we will bear the return shipping cost
  • For other returns, the customer may be responsible for shipping charges
  • Shipping charges are non-refundable unless the return is due to our mistake

9. Damaged or Incorrect Products

If you receive a damaged or incorrect product, you must report it within 24–48 hours of delivery.

Please provide:

  • Order ID
  • Photos or videos of the product
  • Description of the issue

10. Contact Information

For any return or refund queries, contact us:

Email: support@gmail.com
Phone: +91 96543 55559
Address: A- 188 Transport Nagar Sector 69 Noida Uttar Pradesh 201309

11. Policy Updates

Treeveda India reserves the right to update this policy at any time. Changes will be posted on this page.